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Agreements and Policies

General Terms of Service (ToS)

LyraHosting is an Intellettual property of Titano Technologies S.r.l.

Customer complies to pay LyraHosting. the fees taken by LyraHosting. for (1) the Service(s) while the Initial Term & for any of the Renewal Term, & (2) precise equipment & limited services required by Customer on an emergency (aka Supplemental Services) or “one-off” basis where these sort of services aren’t included in the scope of the Services as explained in the Order Forms. Customer approves to pay LyraHosting. the fees taken by LyraHosting. for Supplemental Services, therefore, authorizes LyraHosting. for performing such services for them.


1. Delivery of Services and Terms

LyraHosting. approves to offer & supply services for the Customer, subject to the following ToS (Terms of
Service).Using LyraHosting service forms agreement & acceptance to our ToS (Terms of Service). We hold the
right to bring changes to the offered ToS (Terms of Service) as required, with no notice to our clients.

2. Usage of LyraHosting. Services

For making sure the efficiency & integrity of all the services offered by LyraHosting., every one of the
Customers have to follow the service terms given down below.

  • 2.1 Server Storage & Bandwidth

    Customer might only take up the allotted bandwidth, disk space, & Mbps speed, as explained in the
    Order Form. Extra fees would be charged because of going beyond such resources. If these resources are
    exaggerating to the point that it’s interrupting other account holders at the same server,
    LyraHosting. holds the right of deactivating the service till a resolution is found.

  • 2.2 Sharing Account Resources

    We let a Customer to share his/her account resources with other account-less users. That being said,
    it’s strongly prohibited to distribute (for free) and/or sell them by LyraHosting. within or on top of
    an existent account with LyraHosting. Consequences might cause permanent suspension of service.

  • 2.3 Unnecessary Usage of Resource And/or Abuse

    Any of the account that strikes to full-function of operation of any of the other services offered to
    the Customers might encounter a temporary suspension till a resolution is met.

  • 2.4 Acceptable Use Policy

    Actions outlined in the Acceptable Use Policy are strongly prohibited. If any measures among these are spotted, all of the related accounts would get terminated permanently & there would be no refunds given

  • 2.5 Server Vulnerabilities & Updates

    The client approves of granting LyraHosting’s permission for launching close vulnerabilities & forced updates in every possible way for protecting & ensuring the security of all LyraHosting servers & clients. The company holds the right of using all the choices it has for stopping the vulnerabilities in older version of software that might threaten other clients or gets used to performing illegal things using the company servers.

  • 2.6 Delivery Policy

    All the services of our Store have an instant activation time. The details will be sent by e-mail to
    the mailbox indicated during registration after a few minutes from the payment of the order. Please
    note that for dedicated servers, due to some errors in the form, delivery can delay up to 24 hours.


3. Fees & Payment Terms

Customer would pay up all of the fees due in accordance to the terms & prices given in the Order Form(s)
& all of the other fees obtained by the Customer associated with the Professional Services, Supplemental
Services, reinstatement of service fees & charges for changing or upgrading services – all according to
the current LyraHosting. policies & prices.

  • 3.1 Invoice Notifications

    LyraHosting. would send any of the invoices to the prime email address of the owner of the account
    basing on the service terms. LyraHosting. can’t assure this email would get received by the client. As
    a choice, we offer the Customer a Billing Control Panel (also known as a Client Portal) where the
    invoices of the service can be reviewed & paid.

  • 3.2 Suspensions and Termination

    Any of the payment not received in 3 days of the invoice due date, LyraHosting. holds the right to
    ban the service with no notice of it. If the payment confirmation isn’t received after 3 (three) days,
    LyraHosting. holds the right of terminating the service, & ultimately removing all of the existent
    content (files, emails, data, etc.), with no further notice.

  • 3.3 Account Cancellations

    Customers who aren’t under agreement have the option of cancelling their account at any billing
    cycle. Account cancellations have to be made 4 (four) days in advance, at the least, through our
    Client Portal / Billing Control Panel. LyraHosting. won’t be responsible for extra charges taken after
    cancellation. You are responsible to cancel subscription payments on cancellation. Incase you are
    charged the amount will be added to your account balance which will be only used for buying new
    services or payment for existing services no refund will be issued on credit balance.


4. Intellectual Property Ownership

This agreement doesn’t transfer from LyraHosting. to Customer any LyraHosting. Tech, & the whole right,
interest, & title to LyraHosting. would stay solely with LyraHosting. Customer & LyraHosting. both agree
that it won’t, directly/indirectly disassemble, decompose, reverse engineer, or otherwise try to get
source code or other trading secrets from the opposite party and/or the 3rd party vendors.


5. Limited Warranties

Every one of the guarantees given in the Order Form(s) void & null if Customer doesn’t abide by
LyraHosting. ToS, or, breaks the Agreement in some way.

  • 5.1. No Other Warranty

    LyraHosting. doesn’t observe or take control over the content of the info transmitted via its
    structure. Usage of services, or some info that might be gotten there from Customer’s personal risk.
    The services are offered on an ‘as is’ basis, & customer’s usage of the services at their personal
    risk. Apart from the way it’s given in the order form(s), LyraHosting. doesn’t make, & herewith
    disclaims, any & all of the other expressed and/or implied warranties, which includes, but isn’t
    limited to, merchantability warranty, fitness for a specific cause, title & non-infringement, & any
    sort of warranties coming up from a course of using, dealing, or trading practice. LyraHosting.
    doesn’t guarantee the services of being uninterrupted, completely secure, or error-free.

  • 5.2 Disclaimer of Actions Caused By And/or Under the Control of 3rd Parties

    LyraHosting. does not doesn’t & can’t control the course of the info to/from LyraHosting. network &
    other parts of the Internet. Such a flow hinges on big part on the service of Internet services
    controlled or offered by 3rd parties. Sometimes, inactions or actions of such 3rd parties can disrupt
    or impart Customer’s connections to the Internet (or parts of there). LyraHosting. can’t guarantee
    that this sort of events wouldn’t occur. In the same way, LyraHosting. denies any & all liability
    causing from or associated with this sort of events.